Terms and Conditions, Timba Hair & Beauty

Last updated: 24 July 2026

These terms and conditions apply when you book and attend appointments with Timba Hair & Beauty, and when you use our website. By booking with us, you agree to these terms.

1. Bookings and deposits

When you book an appointment, we may ask for a deposit to secure your slot. Any deposit is put towards the total cost of your appointment and the balance is payable on the day.

We will confirm your appointment date, time, and the services booked at the time of booking.

2. Cancellations and rescheduling

We understand that plans change, and we are happy to move or cancel your appointment if you give us enough notice.

If you need to cancel or reschedule, please let us know at least 48 hours before your appointment.

If you cancel or reschedule with less than 48 hours notice, or you do not attend, you may forfeit your deposit. This is because late changes leave us little time to offer the slot to another client.

To cancel or reschedule, please contact us using the details in section 9.

3. Late arrivals

Please arrive on time for your appointment. If you arrive late, we will always try to carry out your full service, but we may need to shorten or adjust it so we do not overrun into other clients' appointments. The full price for the booked service may still apply.

4. No-shows

If you do not attend a booked appointment and have not contacted us, this is treated as a no-show. Any deposit paid may be forfeited, and we may ask for full or part payment before accepting future bookings.

5. Patch tests and suitability

Some services, such as colour, require a skin sensitivity or patch test before your appointment for your safety. If a required patch test has not been carried out in good time, we may be unable to proceed with the service, and our cancellation terms may apply. Please tell us about any allergies, sensitivities, or relevant health conditions when you book.

6. Prices and payment

We take care to keep our prices up to date, but they may change and can vary depending on your hair, the products used, and the time your service takes. We will let you know if your service is likely to cost more than expected before we begin. Payment is due in full on the day of your appointment.

7. Gift vouchers

Where we offer gift vouchers, they are valid until the expiry date shown, cannot be exchanged for cash, and should be presented at the time of your appointment.

8. Our services

We want you to be happy with your visit. If you have any concerns about a service, please tell us as soon as possible, ideally at the time or within a few days, so we have the chance to put things right. We reserve the right to refuse or discontinue a service where it would not be safe or appropriate to carry out.

9. Contact us

Timba Hair & Beauty [Salon address] Telephone: [Salon telephone number] Website: www.timbahair.com

10. Website use

The content on our website is provided for general information about our salon and services. We aim to keep it accurate and up to date, but it may change without notice.

11. Changes to these terms

We may update these terms from time to time. The latest version will be published on our website, and the date at the top will show when it was last updated.